- Cancellation of an Order for the Goods
1.1. The Seller or the Customer may cancel an order for the Goods (up to the moment of payment).
1.2. The Seller is entitled to cancel an order notifying the Customer if it turned out impossible for the Seller or Delivery service to execute the order for reasons beyond the control of the Customer, Seller or Delivery service in the following cases:
- Delivery area closed;
- Loss of order during delivery;
- The following issues detected when assembling the order: faulty goods, goods misgrading and absence of proper quality goods item to be handed over to the Customer;
- Unavailability of the goods from the Seller for any reason;
- Revealing unreliable information about the goods (including, but not limited to: consumer properties of the goods, price, compliance of the description of the goods on the page with their actual properties, availability of the required documents for the goods, etc.);
- Absence of documents to confirm the goods quality;
- Other circumstances preventing the goods from being transferred by the agreed means.
1.3. The Customer is entitled to agree upon new conditions by placing a new order, if the Goods are available for sale at the moment of the order placing. If the Goods are unavailable from the Seller, the Customer may agree upon a new delivery period with him/her, but if the Goods are unavailable from the Seller the order will be cancelled, unless the eastconsult specialist notifies the Customer otherwise.
- Refund in case of order cancellation
2.1. In case of order cancellation in full or in part the cost of the cancelled order shall be refunded to the banking card or current account which was used to pay for the order, unless otherwise specified by the Customer when requesting a refund in the chat.
- Return of the goods
3.1. Return of improper quality goods
3.1.1. Return of proper quality goods after payment is not provided for.
The Customer is entitled to return the defective or incomplete goods only.
3.2. Return of improper quality goods
3.2.1. The Customer is entitled to return improper quality goods (faulty, damaged goods) to the Seller and demand the paid amount refund within 5 business days from the moment of the order receipt if apparent defects are detected. If hidden defects are detected in the goods, the Customer is entitled to return the goods within the guarantee period by providing the Seller with a conclusion report from the authorized service center or expert together with the goods to confirm the industrial nature of the relevant defect as well as significance thereof (regarding technically sophisticated goods).
3.2.2. The Seller shall be liable for goods defects if the Customer proves that defects of the goods appeared prior to transfer thereof to the Customer or due to the reasons occurred until this moment.
3.2.3. If the Customer detects improper quality goods in the order, the Customer may use the chat to file a return, specifying the reasons for which the Customer considers the goods are of poor quality.
3.2.4. If the Customer withdraws from the contract and raises demands about the refund of the amount paid for the goods, the cost of the goods is subject to refund to the Customer within 10 business days once the Seller received the goods regarding which the return was filed.
3.2.5. The Customer shall bear transportation expenses for replacement of poor-quality goods unless otherwise notified by the Seller’s specialist when the Customer contacted the chat. The cost of poor-quality goods delivery to the Seller shall be reimbursed by the Seller and transferred to the Customer’s account within 15 days after the Seller has received the Customer’s request. In order to have the delivery cost reimbursed the Customer shall submit a UTD indicating the delivery cost of poor-quality goods, as well as certified copies of the act and invoice of the carrier who delivered the poor-quality goods to the Seller. The delivery cost shall correspond to market prices defined in accordance with clause 4 of Article 40 of the Tax Code of the Russian Federation.
3.3. Infringement of assortment conditions
3.3.1. If the goods that do not conform to the ordered assortment (error in the description, misgrading, other goods in the order, incompleteness) are detected in the order, the Customer has the right to reject the goods or demand a refund for the goods not actually transferred within 1 working day from the moment of receiving the order, about which the Customer shall make an application by means of filing a return indicating the reasons for the Goods non-compliance with the ordered assortment.
3.3.2. The goods transferred to the Customer with infringement of assortment conditions are subject to return to the Seller.
3.3.3. The goods that do not conform to the order in terms of assortment shall be replaced by placing a new order.
3.3.4. If it is impossible to replace the goods, the Seller shall inform the Customer about this by sending a message to Personal account or to the e-mail address specified by the Customer at the time of registry. Funds actually paid for the non-delivered goods shall be repaid in accordance with the procedure stipulated by these Regulations.
3.4. Infringement of a quantity law
3.4.1. The Customer shall check quantity of goods in the order within 1 business day after the order receipt. If the Customer has detected non-compliances in terms of quantity of the goods, the Customer shall file a return indicating reasons for return within 1 business day after the order receipt.
3.4.2. If the Seller has delivered to the Customer a smaller quantity of goods than it was specified in the order (shortage), the Customer is entitled to accept the goods in the part corresponding to the order and to demand the delivery of the missing quantity of goods, or to cancel the order in full or in the part of the missing goods and to demand a refund for the missing goods.
3.4.3. Missing goods are transferred by placing a new order upon mutual agreement of the parties – either the Seller or the Customer.
3.4.4. If it is impossible to transfer missing goods, the Seller notifies the Customer about that via sending a message to Personal account or to the e-mail address specified by the Customer at the time of registry. Funds actually paid for non-transferred goods shall be repaid according to the procedure stipulated by these Regulations.
- Refund
4.1. The Seller shall refund for the returned or non-transferred Goods according to the procedure stipulated in section 2 of these Regulations.