- Cancellation of an order
1.1. The Customer is entitled to change the decision about the purchase and reject the ordered Goods at any time prior to the receipt thereof, as well as reject the Goods in the Order in full or in part at the moment of receipt, except for the cases below.
1.2. The Customer in any case is not entitled to reject the Goods with certain individual features implying that the Goods can be used by the Customer only.
1.3. The Customer is entitled to cancel the Order for providing analytical business and marketing reports (hereinafter – Object) within 14 days after the date of payment under condition that the Customer has not downloaded and/or started using the Object..
- Refund in the case of Order cancellation
2.1. Conditions of refund for the Goods (Object) and delivery in case of a prepaid order upon full or partial cancellation of an Order prior receipt thereof or at the moment of transfer to the Customer:
(a) Funds shall be transferred to the details of the Russian bank account specified by the Customer after repayment.
(b) If the Order was paid by banking card the amount shall be refunded to the card which was used to perform payment after the Customer has received the relevant notification.
- Goods return
3.1. General conditions for return
3.1.1. The Customer may return the proper quality goods to the Seller after receipt, in compliance with the conditions contained in these Regulations, as well as in the Law of the Russian Federation dated February 7, 1992 N 2300-I «On Protection of Consumer Rights», the Decree of the Government of the Russian Federation dated 31.12.2020 No. 2463 «On Approval of Regulations for the sale of goods under a retail sales contract, the list of durable goods, which are not covered by the consumer’s request to provide him with a free of charge goods with the same basic consumer properties for the period of repair or replacement of such goods and the list of non-food proper quality goods that are not subject to exchange, as well as on amending certain Acts of the Government of the Russian Federation».
3.2. Return or replacement of proper quality goods
3.2.1. Proper quality Goods are returned or replaced if the mentioned Goods were not used, their trade appearance, consumer properties, seals, factory labels, etc. are preserved, as well as in case of confirmation of the fact and conditions of purchase of the said Goods on the Website. If there are any signs of use of the Goods, the Seller reserves the right to refuse to refund on this basis.
3.2.2. There are certain types of proper quality Goods that are not subject to return and are included in the List of non-food proper quality goods not subject to return, approved by the Decree of the Government of the Russian Federation dd. 31.12.202 No.2463
3.3. Return of improper quality goods
3.3.1. When the Customer returns improper quality Goods, the Seller shall refun him/her the cost of the Goods returned, as well as the cost of delivery of the Goods returned from the Customer within the period of not later than 10 days from the date of receipt of improper quality Goods by the Seller under the condition that the Goods defect is of industrial nature and has occurred not through the fault of the Customer. If the Customer’s Order contains proper quality goods, the delivery cost shall not be reimbursed.
3.3.2. If a faulty item is detected, the Customer may return the Goods to the manufacturer or the Seller. The Seller may, at its own discretion, request the original warranty card (if any) and/or service center report (conclusion) for the return of the Goods, considering the provisions of the Law.
3.4. Infringement of assortment conditions (misgrading)
3.4.1. If the Goods transfer is accompanied with infringement of assortment conditions the regulations of Article 468 of the Civil Code of the Russian Federation are not applied. In case of misgrading detected the Customer is entitled to:
(a) reject the surplus of the Goods and demand replacement for the Goods in the assortment provided for in the Order, or refund of the amount paid for non-transferred Goods. Moreover, the Goods are subject to return to the Seller.
(b) accept the Goods, and the Seller is entitled to demand that the Customer should pay for it the price stated by the Seller on the Website at the time of the Goods transfer (including by the judicial procedure). If the transferred Goods are unavailable in the assortment provided on the Website at the moment of the Goods transfer, these Goods are paid for at the price agreed upon with the Seller.
3.5. Infringement of quantity conditions
3.5.1. If at the time of the Order transfer the Customer has detected non-compliance in terms of the Goods quantity in the Order, the Customer shall urgently inform the Seller about this. If the Customer infringes the condition on informing the Seller, the Seller is entitled to refuse the Customer to meet his/her claims in terms of quantity of the Goods transferred.
3.5.2. If the Customer received the less quantity of the Goods than it was specified by the Order (shortage), the Customer at the time of the Order transfer is entitled to accept the Goods in part complying with the Order and demand to transfer the short quantity of the Goods if the missing Goods were paid for, reject the Order in part of the missing Goods and demand a refund for the missing Goods.
3.5.3. The missing Goods shall be transferred via placing a new Order. If the price for the Goods increased one shall contact the Seller prior to placing a new Order. If the Customer didn’t pay for the Goods earlier or its cost was refunded to the banking card, one may pay for the Goods by any available means when placing a new Order. If it is impossible to transfer the missing Goods, the Seller shall notify the Customer about that.
3.6. Fulfillment of the Customer’s requirements
3.6.1. Improper quality Goods exchange or improper quality Goods replacement shall be performed by means of the Goods return to the Seller with further cancellation of the Order or Goods, then a new Order is placed. Moreover, cancellation is a technical action and doesn’t imply the Seller’s withdrawal from the contract. The funds shall be repaid to the Customer in full. If the similar Goods are unavailable for sale from the Seller at the time of the Customer’s appeal, the Customer is entitled to withdraw from the sales contract and demand the refund of the amount paid for the Goods. The Seller shall refund the amount for the Goods returned within the period stipulated by the law.
3.6.2. The Customer may repair the improper quality Goods in the authorized service center or transfer them to the Seller for repair within the set guarantee period for the Goods.
If the guarantee period is not specified, the Customer may return the technically sophisticated Goods under guarantee within 365 days since the purchase date.
If the guarantee period for the Goods is specified, the Customer may return it within the period specified on the page of the Goods.
When the Goods are returned the Seller may request from the Customer an original report (conclusion) issued by the authorized service center or expert confirming the industrial nature of the defect, as well as original warrantee card if available. If the Goods are technically sophisticated the conclusion report shall contain the confirmation of the defect significance.
- Refund
4.1. The Seller shall refund for the returned or non-transferred Goods according to the procedure stipulated in section 2 of these Regulations.